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Shipping & Returns Policy

When do orders ship?

Orders will be processed and shipped in 1-3 business days (not including weekends, holidays, and the day the order is placed).

Once the shipping label has been created, you will receive an email with all your shipment details.

Orders are only shipped during business days (not including weekends and holidays).

Estimated delivery times for orders sent via our Free Shipping in the US:

  • East Coast, 1-3 business days
  • Midwest, 2-4 business days
  • Southwest, 3-5 business days
  • West Coast, 4-6 business days
How much does shipping cost?

Remember it’s FREE shipping within the Continental US. All of our packages are sent USPS First-Class with tracking. So you can follow along with the progress of your order right from your PayPal account.

Please double check your address in PayPal. If there’s a mistake made in your address (such as a missing apartment number) and the parcel is returned to us, you will be asked to pay the price of re-shipping your order.

International Shipping – International shipping is now calculated in your cart! Just add all of the products you wish to purchase to your cart and select your shipping destination. Shipping cost will be calculated based on weight.  Customs/Import duties for your country are not included in our prices.

International packages are shipped via United States Postal Service (USPS):

  1. USPS First-Class International Package – no tracking, no insurance, no expected delivery time. 
  2. USPS International Priority – tracking, insurance (declared value, up to $200), approx. 6-10 business days to most major markets. 
Do you ship internationally?

International shipping is now calculated in your cart! Just add all of the products you wish to purchase to your cart and select your shipping destination. Shipping cost will be calculated based on weight.  Customs for your country are not included in our prices.

International packages are shipped via United States Postal Service (USPS):

  1. USPS First-Class International Package – no tracking, no insurance, no expected delivery time. 
  2. USPS International Priority – tracking, insurance (declared value, up to $200), approx. 6-10 business days to most major markets. 
How do I pay for an order?

We use Paypal as our secure payment gateway. You will be able to pay using your Paypal balance or with a major credit/debit card. We also accept Bitcoin! To pay with crypto please email us at info@1upkeyboards.com.

Returns Policy

For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, returns will only be accepted within 30 days from purchase date. Only unused items, still in their original packaging may be returned for a refund. All returns must be authorized first by reaching out to us via emal at info@1upkeyboards.com or through the contact form. 1upkeyboards.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued through the original form of payment when possible.

Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.

We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them.

Unauthorized returns, undeliverable or refused packages may take up to 3 weeks to be processed and are subject to a 20% restocking fee.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – All sales are final for international orders and no returns are allowed.

Non-Returnable Products

Due to the nature of these products, returns will not be accepted for the following items:

  • Made-to-order Keyboard Sleeves
  • B-Stock Sleeves
  • DIY Cable Kits
  • Gift Cards

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